Troubleshooting Eyewear Adaptation Issues

Slide Number: 1 of 32 Total Slides
Introduction:
Patients commonly return to discuss issues with their new glasses. This course presents a ten step, systematic approach which addresses customer service and listening skills, what common complaints may indicate, and how to best verify the glasses.

Learning Objectives:

Upon completion of this course, the participant should be able to: identify possible problems with glasses based on common patient complaints; understand the proper way to mark progressives to check pupillary distance and segment heights; determine whether visual issues are caused by prescription, glasses, or underlying medical conditions; develop a systematic approach to troubleshooting to ensure that all issues are resolved.